Refund Policy

Effective Date: June 7, 2026

1. Our Commitment

At HealthyHomeIQ, we stand behind our platform. If you are not satisfied with your purchase, we want to make it right.

2. Subscription Refunds

Monthly Subscriptions

• We offer a 7-day money-back guarantee for new monthly subscribers.
• Cancellations within 7 days of the initial charge are eligible for a full refund.
• Cancellations after 7 days take effect at the end of the billing period with no partial refund.

Annual Subscriptions

• We offer a 30-day money-back guarantee for new annual subscribers.
• Cancellations within 30 days are eligible for a full refund.
• Cancellations after 30 days receive a pro-rated refund for remaining full months unused, minus a 10% processing fee.

3. One-Time Purchase Refunds

Home Certification Reports

• Certification report purchases are non-refundable once generated and delivered.
• Technical delivery failures reported within 48 hours are eligible for a full refund.

4. How to Request a Refund

1. Email billing@healthyhomeiq.com with subject: "Refund Request."
2. Include your account email, purchase date, and reason for the request.
3. We respond within 3 business days.

Approved refunds are processed within 5–10 business days to your original payment method.

5. Exceptions

Refunds will not be issued for:

• Accounts terminated for violations of our Terms & Conditions.
• Requests outside the eligible refund window.
• Unauthorized charges not promptly reported.

6. Disputes

Please contact us before initiating a chargeback. We are committed to resolving disputes quickly and fairly.

7. Contact Us

Billing: billing@healthyhomeiq.com Support: support@healthyhomeiq.com